Terms & Conditions
- 50% deposit is required to secure a booking at Elk at Hakuba.
- All bookings must be paid in full within 60 days of travel.
- We accept direct bank deposit, master card and visa card.
If the booking is cancelled more than six weeks before arrival, Elk at Hakuba will refund the deposit less a cancellation fee of 15% which will be retained by Elk at Hakuba.
If the booking is cancelled less than six weeks before arrival, Elk at Hakuba will attempt to re-let and if Elk at Hakuba can re-let the apartment; the money held by Elk at Hakuba will be refunded less a 15% cancelation fee which will be retained by Elk at Hakuba.
If Elk at Hakuba cannot re-let the apartment, all monies held by Elk at Hakuba will be retained.
We strongly recommend you purchase travel insurance to cover the loss of monies paid in the event of having to cancel your reservation.
Reservations require a Security Bond on arrival in the form of a signed bond form and credit card details.
Person(s) booking accommodation are responsible for any loss or damage to it. The bond is additional to the cost of the reservation and is fully refundable after departure providing the property is left in a clean, tidy and undamaged condition.
Keycards will not be issued until the Security Bond is processed.
Elk at Hakuba is a non-smoking property. Smoking is not permitted at any time within the apartment, hallways, restaurant or common areas. Smoking is only permitted on balconies, or outside the property. Failure to comply will result in additional cleaning costs.
Elk at Hakuba Noise Policy: to respect other guests, we ask that you keep noise to a minimum between the hours of 10pm and 7am. Excessive noise after hours will not be tolerated; Elk at Hakuba reserves the right to terminate the reservation immediately, without refund.
The number of guests staying in the apartment shall not exceed the number of guests booked and declared on the Guest Registration Card. Should at any time the number of guest in the apartment exceed the number of guests declared, Elk at Hakuba reserves the right to terminate the reservation immediately, without refund.
CHECK IN: 4:00pm
Please Note: Every effort is made to make rooms available as soon as possible; however we cannot guarantee room availability before 4:00pm. Change facilities, luggage and ski storage is available.
CHECK OUT: 10:00am
Check out time is strictly 10am. Keycards to the apartments are to be returned to reception upon departure. A replacement fee of $5.00 shall be charged to the guest account should they not be returned.
The Snow Guarantee ensures that, if 48 hours prior to your scheduled arrival there is insufficient snow to enable snow-sports on at least 3 designated downhill runs at Hakuba, all payments received (less booking fee) will be refunded. All snow guarantee cancellations must be received 48 hours prior to scheduled arrival. This guarantee does not apply if snow-sport runs at the Resort cannot be accessed should ski lifts be unable to operate due to other conditions. This guarantee is applicable during Elk at Hakuba Peak/High Season only.
Rates & Services
All rates and services are subject to change, without notice, at the operator’s discretion. All prices are in Australian Dollars and are inclusive of GST.
A surcharge applies to all single night reservations.
All Customer details are kept private and confidential.
18 Slalom Street,
Hakuba Victoria 3699
Phone: 03 5758 3211